Our Policies
We strive to provide an exceptional experience for every client who walks through the doors. To ensure a smooth and enjoyable visit, we have established a set of policies that outline our services, appointment guidelines, and expectations for both clients and staff. Our goal is to create a professional and welcoming environment where everyone feels valued and taken care of. We encourage you to review our policies to understand how we operate and to help us serve you better. Thank you for choosing Roots and Curls, and we look forward to seeing you soon.
Appointment Policies
At Roots and Curls Hair Studio, we want to make sure your booking experience is as seamless as possible. Appointments can be easily scheduled online through our booking app, over the phone, or through text message. We are by appointment only. Once your appointment is booked, you will receive a confirmation via email/text, which will provide the details of your service and appointment.
We understand that plans can change, so if you need to cancel or reschedule, we kindly ask for 24 hours notice. This allows us to accommodate other clients who may be waiting for an appointment. Cancellations made with less notice may incur a fee, as outlined in our policy.
No Call No-Show Policies
At Roots and Curls Hair Studio, we strive to provide exceptional services to all our clients, and we appreciate your understanding to our No Call No Show Policy. We recognize that life can be unpredictable, and schedules sometimes can change unexpectedly. However, when a client does not show up for their appointment without prior notice, it affects our ability to serve others and disrupts our scheduling.
To maintain a smooth operation and ensure that all clients receive the care they deserve, we kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. This allows us to accommodate others who may be waiting for a slot.
Consequences of No Call No Shows:
First Instance: A friendly reminder about our policy will be sent to you.
Second Instance: A fee of $75 will be charged.
Third Instance: Future appointments may be subject to deposit fees or could be denied.
We understand that unforeseen circumstances can occur, and if you have a valid reason for missing your appointment, please reach out to us. We appreciate your cooperation and look forward to continuing to serve you with the best hair care possible.
Payment Policies
We accept various payment methods, including cash, major credit/debit cards, and digital wallets, ensuring you have options that suit your preferences. Please be aware clients paying with card is subject to a $3 fee.
For certain services, we may require a deposit at the time of booking to secure your appointment. Deposits will be applied to your final bill and are non-refundable. If you need to cancel or reschedule your appointment with the required notice, deposits may be fully refunded.
Please note that our refund policy states that services rendered are non-refundable. However, if you are not completely satisfied with your experience, we encourage you to reach out to us within a 24 hour time frame since the appointment so we can address your concerns and find a solution.
Service Policies
At Roots and Curls Hair Studio, we believe that open communication is key to achieving your desired results. That’s why we offer consultations to discuss your hair goals, preferences, and any specific needs before your desired service. Our specialists and stylists are here to provide personalized recommendations tailored to your unique style.
If you wish to make any changes to your services after your appointment process has begun, please let us know as soon as possible. We will do our best to accommodate your requests, though additional charges may apply depending on the changes.
Your satisfaction is our top priority. We proudly stand by our work and offer a guarantee on our services. If you are not fully satisfied with your results, please contact us within 24 hours after your appointment has been done so we can address your concerns and ensure you leave our studio happy.
Health and Safety Policies
At Roots and Curls Hair Studio, our health and safety are our top priorities. We adhere to the highest hygiene standards, ensuring that all tools an workstations are thoroughly sanitized before and after each service. We are committed to maintaining a clean and safe environment for both clients and staff.
We are aware that some clients may have allergies and sensitivities to certain products. We encourage you to inform your stylist of any allergies or skin sensitivities prior to your appointment so we can tailor our services to your needs and ensure your comfort.
In light of ongoing health concerns, we have implemented COVID19 protocols to safeguard our clients and staff. These measures include regular sanitization of high-touched surfaces, the use of personal protective equipment (PPE) by our team, and maintaining social distancing whenever possible. We appreciate your understanding as we work together to create a safe and healthy atmosphere at Roots and Curls Hair Studio.
Children Policies
We strive to create a peaceful and relaxing environment for all of our clients. To ensure the comfort and safety of everyone in our studio, we kindly ask that children under the age of 12 are accompanied by an adult at all times. While we love having young visitors, we ask that they remain seated and supervised during their appointment to avoid any disruptions or accidents.
For specific services, we my have age restrictions in place; please inquire with our team for details.
Product Policies
At Roots and Curls Hair Studio, we believe that quality hair care extends beyond your hair appointment. That’s why we offer a carefully curated selection of premium products designed to help you maintain your gorgeous hair at home. Our knowledgeable specialists are here to assist you in finding the right products to your specific hair type and needs.
During your appointment, our specialists will provide a personalized product recommendations based on your hair care goals and the services you’ve received. We encourage you to ask questions about any products, and we’re happy to guide you in making informed choices.
Due to the nature of our products, all sales are final and we do not accept returns once purchase has been made. We encourage customers to review their selections carefully before completing their order to ensure satisfaction. If for any reason you are unsatisfied with the choice of products, please contact us and we will make the proper adjustments that are needed.
Behavior and Conduct Policies
We are committed to fostering a welcoming and respectful environment for both clients and our staff. We expect all clients to conduct themselves in a courteous manner, treating our team and customers with kindness and respect. Disruptive behavior, including abusive language or actions, will not be tolerated, as we believe everyone deserves a positive experience in our studio.
Our team is dedicated to providing exceptional service and treating every client with professionalism and care. We encourage open communication and we are always here to address any concerns you may have during the visit.
Together, we can create a harmonious atmosphere that enhances your experience.
Privacy Policy
At Roots and Curls Hair Studio, we take your privacy seriously. We are committed to protecting the personal information you share with us. Our Data Protection and Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable laws.
When you book an appointment or interact with us, we may collect personal details such as your name, contact information, and preferences to provide you with the best possible service. Rest assured, your information is kept secure and is used solely for business-related purposes, such as consultations, appointment confirmations, service reminders, and personalized offers.
We do not sell or share your personal information with third parties without your consent, except as required by law. If you have any questions about how we handle our data or wish to update your preferences, please feel free to reach out to us.
Liability Disclaimer
At Roots and Curls Hair Studio, we strive to provide the highest quality services and ensure your experience is enjoyable and purposeful. However, it is important to understand that certain risks are inherent in hair services. By choosing to receive services at our business, you acknowledge and accept these risks.
While we take every precaution to ensure your safety and satisfaction, Roots and Curls LLC and its staff cannot be held liable for any injuries, damages, or losses that may occur during or as a result of your visit. This includes, but is not limited to, allergic reactions to products, adverse effects from treatments, or any personal belongings that may be lost or damaged while on our premises.
We encourage open communication regarding any concerns you may have, and we are here to address your questions.
Contact Information
We value your feedback and are here to assist you with any questions or concerns you may have regarding our policies. Our friendly team is dedicated to ensuring you have a positive experience.
If you need any clarification about our policies or have any inquiries, please don’t hesitate to reach out to us. You can contact via:
Phone : 561 377 2677
Email: rootsandcurlshairstudio@gmail.com
In-person : 2298 NW Second Ave, Ste 16, Boca Raton FL 33431
We are available during our regular business hours, and we will do our best to respond to your inquiries promptly. Thank you for being a valued client, and we look forward to serving you.
Policy Updates
Our policy updates reflects our commitment to transparency, accountability, and continuous improvement. These updates incorporate feedback and alignment with industry best practices to ensure we meet evolving needs and regulatory requirements. Key changes include enhancements to data privacy, and revised procedures for reporting grievances. We encourage all team members to familiarize themselves with the new policies to ensure a smooth transition and maintain our collaborative work environment. For detailed information, please refer to the updated policy documents here on our website.